On My Mind

Here is a short summary of the value of being a high trust organization.

First, let’s address a common misconception that focusing on treating employees well and maximizing earnings are concepts that are in conflict with each other.

Portland Holdings Inc is an investment company privately owned by Michael Lee-Chin, a Jamaican Canadian who epitomizes business success.

Meaghan Hastings was at the top of her game as a mortgage broker for years, but something was always missing for her.

I have been a loyal TELUS customer and fan for over a decade. I recall several years ago calling the TELUS contact centre to order a product one of their competitors had advertised.

I am usually in my head, as I’m walking down the street, riding in the elevator, or lining up for the cashier at the store. Sometimes I’m trying to solve issues, like how my client can shave ten minutes off their application process to address concerns that the sales process takes too long.

What an awesome interview question. For me it would have to be the faithful F-word. None of the others are as concise and to the point. One syllable.

I have always been envious of people who can create sexy decks. For those of you who are not familiar with this corporate jargon...

CYA is a cute acronym for the term ‘cover your ass.’ CYA just sounds a little less crass, and a little more business friendly than stating...