Here is a short summary of the value of being a high trust organization.
First, let’s address a common misconception that focusing on treating employees well and maximizing earnings are concepts that are in conflict with each other.
I am not a fan of being appropriate. I don’t like to dress appropriately, say appropriate things, and I particularly dislike ‘behaving’ appropriately. I mean, what is appropriate anyway? Appropriateness relates to specific groups, and their group norms. While we understand appropriate to mean ‘proper’ or ‘suitable’, there isn’t a universal definition of how to behave appropriately.
I am usually in my head, as I’m walking down the street, riding in the elevator, or lining up for the cashier at the store. Sometimes I’m trying to solve issues, like how my client can shave ten minutes off their application process to address concerns that the sales process takes too long.